Returning Online Purchases:
247Garden strives to provide our customers with superior customer service and satisfaction with our products. If you are unhappy with your purchase or have received defective products you can return your merchandise to 247Garden within 30 days of receipt of shipment in most cases. You are eligible for refund, credit or exchange, as long as your return meets the return criteria.
Returning In-Store Purchases:
If you have purchased a 247Garden product from one of our partner retailers you must return the item to the store in accordance with individual store policy.
Your item can be eligible for return directly to 247Garden within the timeframes below. The return period begins on the date you receive your merchandise.
- The return period for non-defective merchandise is 30 days.
- The return period for defective merchandise is subject to manufacturer's warranty.
Sending in your Return:
Customer is responsible for all shipping costs unless merchandise is defective or is a mistake caused by 247Garden.
- Pack your return in the original package if possible.
- Include the return label and indicate the reason for the return.
- Include all original packing materials, manuals, and accessories.
- For proof of delivery 247Garden recommends that you return your items via UPS, FedEx, or USPS with tracking and proof of delivery. 247Garden is not responsible for lost merchandise should you choose to ship it without proof of delivery.
Merchandise damaged during shipping is the responsibility of the carrier. Upon receiving merchandise it is the customer’s responsibility to inspect packaging thoroughly before accepting merchandise. If there is damage to the packaging you must refuse delivery of the package on account it is damaged. 247Garden is happy to help expedite the matter and work with you to replace the items as soon as possible. Please do not hesitate to report damaged items, as some carriers have strict time requirements that limit their liability.
For the return of defective merchandise please refer to the Manufacturer's Warranty Policy.
Refunds will be credited to the original purchasing credit card or PayPal account. Please allow 14-21 days of processing time for your refund to be issued. Processing time begins on the date 247Garden receives the returned merchandise.
Manufacturer’s Warranty Policy:
The return of defective merchandise must meet the criteria of the Manufacturer's Warranty Policy. You are subject to 247Garden's regular return policy criteria if it does not meet these criteria. For the Manufacturer’s Warranty on your product to be valid you must fill out the online “Product Warranty” card within 60 days of purchase. You must also retain your original invoice, receipt, or proof of purchase for your merchandise.
Manufacturer's Warranty Return Period:
Your defective item can be eligible for return directly to 247Garden within the time frames below. The Manufacturers Warranty Return Period begins on the date of purchase.
Sending in your defective merchandise:
- To verify validity of your warranty you must contact 247Garden first; Returns eligible under the Manufacturer's Warranty Policy will receive specific instructions for the return of the defective merchandise, as well as a return label to cover all reasonable ground shipping costs.
Refunds for defective merchandise under the Manufacturer's Warranty:
- Refund will be in the form of merchandise credit or merchandise replacement. Please allow 14-21 days of processing time for your replacement merchandise to be shipped. Processing time begins on the date 247Garden receives the returned defective merchandise.